Quick read: This appointment-booking page collects only the contact details you actively give us (name, phone, email, your medical concern). We use them to call you back and schedule your consultation. We don't sell your data. You can request access, correction, erasure or nominate someone to act on your behalf at any time.
This Privacy Policy describes how Dr. Anando Sengupta ("we", "our", or "us") handles personal information collected through ads.dranandosengupta.com, the appointment-booking landing page used for paid-traffic campaigns. Under the DPDP Act 2023, we are a "Data Fiduciary". This page is operated by the same practice as our main website, dranandosengupta.com.
The DPDP Act requires us to list each type of information we collect with the specific purpose for each. We do not collect more than this:
| Information | Why we collect it |
|---|---|
| First & last name | To address you correctly during the callback |
| Phone number | To call or WhatsApp you to confirm your appointment |
| Email address | To send appointment confirmation |
| Selected concern (e.g. GERD, IBS, Endoscopy) | So the doctor can prepare for your visit and triage urgency |
| Symptom description (optional) | To prepare for your visit; treated as confidential medical information |
| IP address (technical) | Spam prevention & security — not used for marketing |
| Cookies / similar identifiers | Site function, anonymous analytics, ad measurement (each only with your consent — see Section 7) |
We do not collect: government ID numbers, payment information, location/geolocation, biometric data, or any information about people other than the person filling the form.
Under the DPDP Act, your consent is the lawful basis for everything in Section 2. Unlike GDPR, there is no "legitimate interest" shortcut in Indian law — we rely on your free, specific, informed, unconditional and unambiguous consent, given by the affirmative act of submitting our form. We do not use pre-ticked boxes and we do not bundle unrelated purposes together.
We do not sell, rent or trade your personal information.
| Recipient | Role | What they see |
|---|---|---|
| Dr. Anando Sengupta | Treating physician | Everything in your submission |
| The clinic team (Ashok Vihar / Fortis Shalimar Bagh) | Appointment scheduling | Name, phone, concern, requested slot |
| Honcho Metrics | Website & email-delivery support (a Data Processor under our instructions) | Same data as the clinic team; bound by an equivalent confidentiality obligation |
| ZeptoMail (Zoho) | Transactional email delivery to the clinic inbox | The form contents, as the email body |
| Google (Tag Manager, Ads, Analytics) | Ad-conversion measurement & anonymous analytics (only if you consented to the relevant category) | Aggregated, anonymised browsing behaviour — not the contents of your form |
| DigitalOcean | Cloud hosting of the website server | The server processes data in memory; data at rest is the contents of the email account, which lives at Google. |
Form submissions are delivered to a clinic email account hosted by Google. The website runs on a DigitalOcean droplet hosted in Asia. ZeptoMail processes the email in India. Anonymous analytics may be processed by Google in regions outside India. None of these locations are countries to which the Government of India has specifically restricted transfers under DPDP §16.
On first visit, our cookie banner asks you to allow or reject each category of non-essential cookies:
Non-essential tags (Google Analytics, Google Tag Manager, ad pixels) do not load until you have explicitly accepted them. You can change your choice anytime via the "Cookie Preferences" link in the footer.
In line with Rule 6 of the DPDP Rules 2025:
To exercise any right, visit Data Rights & Grievance → or email us directly.
Our services are intended for adults. If a person under 18 needs care, the booking form must be filled out by a parent or guardian. We do not knowingly process the personal information of a child without verifiable consent from the parent or legal guardian. We do not run behavioural tracking or targeted advertising directed at children.
Grievance Officer: Dr. Anando Sengupta
Email: dranandosengupta@gmail.com
Phone / WhatsApp: +91 98714 20105
Postal address: 3, II, Bansal Tower, Ashok Vihar Phase II, New Delhi 110052
Response time: We acknowledge grievances within 7 days and resolve them within 30 days (maximum 90 days, per Rule 13).
This Privacy Policy is published in English. Under DPDP §5(3), you can request the same notice in Hindi or any Eighth Schedule language by writing to dranandosengupta@gmail.com. We'll provide a translated copy within 30 days.
If we make a material change to how we handle your data, we will update this page, change the "Last updated" date at the top, and — for substantial changes — re-request your consent through the cookie banner.
If we hold personal information that you provided to us before this Privacy Policy was published, you are receiving this notice now as required by DPDP §5(1)(a). You can withdraw your earlier consent or exercise any of the rights in Section 10 at any time.
The information you submit is treated as confidential medical information. This policy is not a substitute for a doctor-patient consultation. If you are experiencing a medical emergency, please call your local emergency number or go to the nearest emergency room immediately.